Returning a product
From the moment you receive your order, you have a 14-day withdrawal period. Within this period you can view the product, and after the expiry of the 14 days, the purchase agreement is binding. Within these 14 days, you can withdraw and return your order. Products specially ordered by you and products manufactured especially for you are excluded from return, this can only be done by agreement or in case of a production error by the manufacturer.
To process your return as smoothly and quickly as possible, we ask you to send us an e-mail at info@rbc-group.eu to request a return order number. After you receive the return order number from us, we ask you to return the products within the right of withdrawal before the withdrawal period has expired. We request that you return it in its original packaging. RBC Group is not liable for lost shipments or damage during transport. Therefore, always make sure they are well packaged.
After we have received your notice to withdraw and the products have been returned in good order, we will refund the purchase price as soon as possible, usually within 5 business days, at the latest within 14 days of cancellation. We refund via the same means of payment used to make the payment. We may wait to refund until we have received the goods back, or you have proved that you have returned the goods, whichever comes first.
When can you return a product?
- Within 14 days
- If you are not satisfied with the product
- The product has not been used.
When are you not allowed to return a product?
Products specially ordered by you and products manufactured especially for you are excluded from return, this can only be done by agreement or in case of a production error by the manufacturer.
Do you have any questions?
We are available Mondays through Fridays from 8.30 to 17.00 to answer your questions. You can reach us at info@rbc-group.eu.